OK, so I’m reading the new book by Chip Gaines, called Capital Gaines. That’s right. I’m reading a book by the man who made Waco ridiculously famous. I have reasons (which I will share below).
He spent much of his younger days flipping houses, and during that time, he managed to put together a great team of guys that he kept for years (some still work with him). He even tried to go to Mexico to learn Spanish by immersion so he could communicate better with them, because they shared work ethics and were fun. However, he also ran into some folks in his career that disappointed him, didn’t follow through, etc. He even told a story about some young workers from the less fortunate side of town who were great until one day they just walked out with all the cash in the store.
It’s how Chip reacted to these experiences with people that gave me an aha moment. He’s far more advanced in dealing with disappointments in workers, contractors, and customers than I have been. He talked a lot in the book about how he makes a conscious choice to focus on the good in other people. He chooses to assume that people are going to be ethical and treat him as he treats them. And when the inevitable disappointment occurs, he doesn’t spend a lot of time blaming, name-calling, and seething about it. He acknowledges the issue, but then reminds himself that there are things going on in other people’s lives that he doesn’t know about.
Perhaps the young people who took the cash in the drawer at his store had an emergency come up, and felt the immediate need for money was more important than keeping their job. He said that he’d have given them the money, if they’d have asked, but that probably wasn’t even an option in their minds.