I first learned about statements of work—or scopes of work, as some people call them—when I worked for one of the multinational computer manufacturers in Texas. Except they called them SoWs, and I wondered what we were doing with pigs. You can take the boy out of the country….
A statement of work, which I will breakdown and call a SoW from here on, is a document that details your expectations from your employees or contractors for a project. The more detailed, the better. We’ve learned the hard way that contractors will exploit any ambiguity to their own advantage, regardless of which side of the project pyramid it’s on.