Wow. That’s all I can say about this day! We got the 2 week notice from Chris. Rattlesnake is almost done!! Then he realized that to install the 2 large AC units, he needs more parts. No problem-o! Let me call Lowes! Never mind. Lowes has no idea what I am talking about. Weird… Fine, I will call the manufacturer. Great! They know what I am talking about, but they don’t sell them.
Manufacturer: “Please go to ‘this store’s’ website to order.”
Manufacturer: “We do not sell these parts with Lowes. [So THAT’S why Lowes doesn’t know what I was talking about. You didn’t tell them that either. Okie Dokie.] They only come from this other store. Oh, and this other store only has the parts, but not the units. Only Lowes carries the units. Do you have anymore questions for me?”
Mandi says, “Yeah, I do. Where did your marketing and distribution team go to college, and were they born yesterday?” Apparently she doesn’t have the answer for that question.
So, all the parts are now on order. But wait. Chris could go ahead and cut the holes out for the units, build the headers, and be ready to just slide all of it in when the parts get here. Chris asks, “Any idea when they will be here? And can you get me the dimensions of the parts?” I say sure and call the store I order them from. This is the conversation:
Them: “Thank you for holding. How may I assist you?”
Me: “I need dimensions for some parts I ordered this morning, please. And also an estimate as to when they will arrive.”
Them: “I will send you a spec sheet on the products, and we don’t actually keep them in our warehouse. They ship directly from the manufacturer.”
Me: “Two things, the sheet you sent me is exactly the one from your website that only says 42 inches. Also, if the items come from the manufacturer, then why do I have to go through you guys to get them?”
Them: “The manufacturer may have the dimensions (SPOILER ALERT!! They didn’t have them either. *Eye Roll*), and I don’t know the answer to your second question. (Long sigh, and some sort of *you gotta be kidding me! A 4-year-old set up this business* speech) But… but…. uhm… you will get an email with a tracking number within 24 hours and the tracking number will have a delivery date.”
Me: “That’s awesome. Thank you for your help, or time, something. Have an awesome week.” I just hang up.
I call the manufacturer again. SPOILER #2!! They don’t have the dimensions either! These are rectangular sleeves that sit through the wall and encase the units.
Manufacturer 2: “Hi, how may I help you?”
Me: “I need the dimensions on AC sleeves product number XXXX, please.”
Manufacturer: “No problem! 42 inches.”
Me…..”Okay… Which side is 42 inches?”
Manufacturer: “…. Uhm…”
Me: “See, here’s the deal. The unit itself is 42 inches wide. So the sleeve has to be wider to go over it. If the sleeve is 42 inches wide, it won’t fit over the unit, with me so far?”
Manufacturer “Yes ma’am.”
Me: “Great. So, it would make sense for it to be 42 & 1/2, or 43 inches wide. But the unit and sleeves are rectangular, so their sides are 2 different measurements, right? Okay, so unless you’re telling me that this sleeve defies geometry and is a 42 inch by 42 inch rectangle, and is supposed to fit over a 42 in unit by defying physics, then that measurement does me no good, and it does my contractor no good either. I need the dimensions of the sides, please.” LONG INHALE.
Manufacturer: “I’m sorry, ma’am. All I see is 42 inches.”
Me: “Fantastic. That’s all I needed, thank you so much.” Click.
Me: “Hey, Chris. You’re not going to believe this….”
So that was my Tuesday all the way up until 3:00. Now, I have to run to take my son to see the Dr, and do some errands in Temple for Rattlesnake and the Mattress 8 house. Wish me luck, but back date it. Time is relative, so if you wish me luck now, I should get it by the time you read this :).
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