In the past month or so, two chain restaurants in Cameron closed their doors: Bush’s Chicken and the Sonic (again). When businesses close, the fault usually rests with the management, not an elected official, no matter how much he promotes himself as a problem solver, as has been suggested on Rantbook. The management issues at both of these restaurants were obvious. My opinion: both closed because management failed to manage their personnel.
Both Bush’s and the Sonic have a reputation for good, fast food. Bush’s is my favorite chicken house by far, and I have a loving relationship with Sonic that goes back to the 1970s. My first job was at a Sonic, and my first entrepreneurial ambition was to own a Sonic. If I went out for chicken or burgers, it was to a Bush’s (since I discovered them a decade ago) or to Sonic (since I was 14). So, I was saddened to find both of these restaurants in Cameron were the worst, in my experience, of their respective chains. I mean, how many of you Cameronians ate at either one regularly?
The last four times I went to Bush’s, they were out of chicken. That happens occasionally with chicken places—but four times in a row? The staff was always friendly, new, and basically clueless. They seemed more interested in gossiping in the kitchen than taking care of business. The food was edible, but not up to Bush’s standards. The management failure here was in instilling a culture of customer service. Continue readingHermann says please like and share!